FREQUENTLY ASKED QUESTIONS (FAQ) – BEYABANE.COM

Frequently asked questions:

What do you sell?

We sell shoes for women and men (sneakers, mules, loafers, sandals, pumps, boots, etc.). All our products are new.

1. ORDERING AND PAYMENT

How do I place an order?

  1. Select your items and add them to your cart
  2. Review your cart and click “Checkout”
  3. Enter your delivery and billing information
  4. Choose your delivery method
  5. Select your payment method
  6. Confirm your order after reviewing our Terms and Conditions of Sale

Important: Confirming your order implies full acceptance of our Terms and Conditions of Sale and constitutes the final conclusion of the sales contract.

What payment methods do you accept?

We accept payments by:

  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay / Google Pay

All payments are secure. Your banking information is encrypted and never stored on our servers.

When will my account be charged?

Your account will be charged immediately upon order confirmation.

Can I receive an invoice?

Yes, a compliant invoice is automatically generated and sent by email when your order is shipped. It is also available in your customer account.

2. DELIVERY

What are the delivery times?

  • Metropolitan France: 3 to 10 business days
  • Corsica and French overseas territories: 7 to 15 business days
  • European Union: 5 to 12 business days

These timeframes are provided as a guideline from the date of your order confirmation. If delivery takes longer than 30 days, you may cancel your order and request a full refund.

What are the shipping costs?

Shipping is free on all items. The shipping cost (0 €) is confirmed before you validate your order.

Great news: shipping is free, regardless of your order amount.

How do I track my order?

Once your order is shipped, you will receive a confirmation email containing:

  • A tracking number
  • A link to the carrier’s website to track your package in real time

You can also check your order status in your customer account.

What should I do if I’m not at home for delivery?

The carrier will leave a delivery notice in your mailbox. You will generally have 14 days to collect your package from the designated pickup point or post office.

Attention: After this period, the package will be returned to us and reshipment fees may be charged.

Do you ship everywhere?

Yes, we ship worldwide.

What should I do if my package is damaged upon receipt?

IMPORTANT: If your package is damaged, you MUST:

  1. Refuse the package AND/OR note specific reservations on the delivery receipt in the presence of the delivery person
  2. Contact us within 48 hours at [email protected] with photos of the damaged package and the delivery receipt
  3. Send a written complaint to the carrier within 3 days by registered mail with return receipt (we will provide the address)

Without these steps, no refund or replacement can be made.

3. RIGHT OF WITHDRAWAL (14 DAYS)

Can I return an item?

Yes, absolutely. In accordance with consumer protection regulations, you have 14 days to exercise your right of withdrawal without having to provide a reason.

How does the right of withdrawal work?

The withdrawal period expires 14 days after:

  • The day you receive the product or a third party designated by you (other than the carrier)
  • The day of receipt of the last item (in case of multiple orders with separate deliveries)

How do I exercise my right of withdrawal?

You must notify us of your decision to withdraw by email to:

Email: [email protected]

You can use the withdrawal form below or any other clear declaration by email.

STANDARD WITHDRAWAL FORM:

To: [email protected]
Subject: Withdrawal from order no. [number]

Dear Sir or Madam,

I hereby notify you of my withdrawal from the sales contract for the product listed below:
- Order date: [date]
- Receipt date: [date]
- Order number: [number]
- Consumer name: [name]
- Consumer address: [address]

Sincerely,
[Name, first name]

Within what timeframe must I return the product?

You must return the product within 14 days of notifying us of your withdrawal to the following address:

Return address: GLOBAL CORP – 6 rue André Lalande, 91000 Évry-Courcouronnes, France

Who pays for return shipping?

Return shipping is FREE. We cover the return costs as part of your withdrawal right.

Tip: Return the product by registered mail with tracking to have proof of shipment.

In what condition must the product be returned?

The product must be returned:

  • In its original packaging (not torn or damaged)
  • In perfect condition (unused, unwashed, not installed)
  • Complete with all original accessories, instructions and tags

Important: You are responsible for any depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product. Normal inspection handling is permitted.

When will I be refunded?

We will refund all payments received from you, including initial shipping costs (except additional fees if you selected a more expensive shipping method than our standard shipping):

  • Within 14 days of the date we are informed of your withdrawal decision
  • OR upon receipt of the returned product (if earlier)

The refund will be made using the same payment method as the original transaction, unless otherwise agreed.

Attention: We may delay the refund until we receive the product or until you provide proof of shipment.

Are there exceptions to the right of withdrawal?

The right of withdrawal cannot be exercised for:

  • Products made to the consumer’s specifications or clearly personalized
  • Products liable to deteriorate or become perishable
  • Products unsealed after delivery that cannot be returned for hygiene or health protection reasons

For our standard items: the right of withdrawal applies in full.

4. LEGAL WARRANTIES

What warranties do you offer?

All our products benefit from mandatory legal warranties:

A) LEGAL WARRANTY OF CONFORMITY

Duration: 2 years from delivery of the product

The seller is required to deliver a product that conforms to the contract. The product must:

  • Be suitable for the normal use expected of a similar product
  • Match the description, type, quantity and quality
  • Have the qualities announced by the seller
  • Conform to the specifications provided in the contract

Presumption of defect: A defect of conformity that appears within 24 months of delivery is presumed to have existed at delivery (you do not have to prove the defect existed at receipt).

Your rights:

  • Repair or replacement of the product (your choice, unless one is impossible or disproportionate)
  • If repair/replacement is impossible: price reduction or contract termination (refund)

Free of charge: Implementing the warranty is free (no labor, parts or transportation fees).

B) LEGAL WARRANTY AGAINST HIDDEN DEFECTS

The seller is required to guarantee the buyer against hidden defects that make the product unfit for the intended purpose or diminish that use to the extent that the buyer would not have purchased it or would have paid less.

Timeframe: Legal action must be taken within 2 years of discovering the defect

Your rights:

  • Return the product and request a refund
  • Keep the product and request a partial refund
  • Claim damages if the seller knew about the defects

Independence: This warranty is independent of any commercial warranty.

How do I invoke the warranty?

  1. Contact us by email at [email protected] or by phone at 09 73 41 08 93
  2. Describe the problem in detail
  3. Attach photos if possible
  4. Provide your order number and proof of purchase

We will inform you of the procedure to follow (product return, inspection, etc.).

What is the difference with a commercial warranty?

A commercial warranty is optional and may be offered by the manufacturer or seller, in addition to mandatory legal warranties. It may have different conditions (duration, terms).

Important: A commercial warranty does not replace legal warranties; it supplements them.

Currently, we do not offer an additional commercial warranty, but you benefit fully from the legal warranties described above.

5. AFTER-SALES SERVICE AND COMPLAINTS

How can you contact me if there is a problem?

You can contact us by:

  • Email: [email protected] (response within 48 business hours)
  • Phone: 09 73 41 08 93 (Monday to Friday, 9am-6pm)
  • Mail: GLOBAL CORP – 6 rue André Lalande, 91000 Évry-Courcouronnes

What should I do in case of dispute?

We are committed to handling any complaint promptly and to find an amicable solution.

1. Internal complaint

Contact us preferably by email at [email protected] with:

  • Your order number
  • Detailed description of the issue
  • Photos if necessary
  • Your complete contact information

We commit to responding to you within 48 business hours.

2. Consumer Mediation

In accordance with Articles L.611-1 et seq. and R.612-1 et seq. of the French Consumer Code, we offer a consumer mediation mechanism.

In case of unresolved dispute: You may resort free of charge to the consumer mediator:

Mediator: CM2C – Consumer Mediation Center of Justices of the Peace

  • Email: [email protected]
  • Address: 14 rue Saint Jean, 75017 Paris
  • Website: https://www.cm2c.net

Conditions: Recourse to the mediator is only possible after attempting to resolve the dispute directly with our customer service.

3. European Online Dispute Resolution Platform

In accordance with EU Regulation No. 524/2013, you may also resort to the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/

6. SECURITY AND PAYMENT

Is my payment secure?

Absolutely. All payments are processed by PCI-DSS certified platforms (payment card industry security standard).

We never have access to your complete banking information: it is transmitted directly encrypted to our authorized payment service providers.

Security technologies used:

  • 256-bit SSL/TLS encryption
  • 3D Secure protocol for bank cards
  • Banking data tokenization

What should I do in case of fraudulent payment?

If you notice a fraudulent payment on your account:

  1. Contact your bank immediately to file a dispute
  2. Inform us at [email protected]
  3. File a complaint with the competent authorities

We will fully cooperate with your bank and the authorities to resolve the issue.

7. PRACTICAL QUESTIONS

Can I modify my order after validation?

Once the order is validated, it is generally not possible to modify it because the preparation process starts quickly.

However, contact us immediately at [email protected]: if the order has not yet been shipped, we will do our best to take your modification into account.

Can I cancel my order?

  • Before shipment: Contact us immediately. If the order has not yet been shipped, we will proceed with the cancellation and full refund.
  • After shipment: You can exercise your right of withdrawal (14 days) according to the terms described above.

How do I create a customer account?

A customer account allows you to:

  • Track your orders in real time
  • Access your order history
  • Save your delivery addresses
  • Manage your invoices

To create an account: click on “My Account” and follow the instructions. It’s free and without obligation.

Do you offer a loyalty program?

Currently, we do not offer a loyalty program, but we regularly reward our loyal customers with exclusive offers sent by email.

Can I give a product as a gift?

Yes, you can:

  • Specify a delivery address different from your billing address
  • Add a personalized message (if available)
  • Request an invoice without price (contact us)

Note: The right of withdrawal belongs to the purchaser, not to the gift recipient.

8. ADDITIONAL INFORMATION

How do I care for my shoes?

Specific care instructions may be indicated on the product sheet for each item. In general:

  • Clean regularly with a soft, slightly damp cloth
  • Let dry in the air, away from direct heat sources
  • Use a care product suitable for the material (textile, synthetic leather, synthetic suede, etc.)
  • Avoid machine washing unless otherwise indicated on the product sheet

Do the colors match the photos exactly?

We do everything possible to ensure that photos are true to life. However, colors may vary slightly depending on:

  • Your screen (calibration, brightness)
  • Lighting conditions
  • The manufacturing process (natural variations)

In case of major doubt about the color after receipt, your 14-day right of withdrawal applies.

Are sizes reliable?

The shoe sizes indicated correspond to European standards. As the fit may vary slightly depending on the models, do not hesitate to consult the size guide on the product sheet or contact us before your purchase. In case of doubt after receipt, your 14-day right of withdrawal applies.

Do you deliver to pickup points?

Depending on the products and destinations, delivery to a pickup point may be offered during your order. If available, this option will appear when you choose your delivery method.