FREQUENTLY ASKED QUESTIONS (FAQ) – BEYABANE.COM

Frequently asked questions:

What do you sell?

We sell women’s and men’s shoes (trainers, mules, loafers, sandals, heels, ankle boots, etc.). All our products are brand new.

1. ORDER AND PAYMENT

How do I place an order?

  1. Select your items and add them to your basket
  2. Check your basket and click on “Checkout”
  3. Enter your delivery and billing details
  4. Choose your delivery method
  5. Select your payment method
  6. Validate your order after reading our Terms and Conditions of Sale

Important: Validating your order means you fully accept our Terms and Conditions of Sale and constitutes the definitive conclusion of the sales contract.

What payment methods do you accept?

We accept payments by:

  • Bank card (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay / Google Pay

All payments are secure. Your banking details are encrypted and never stored on our servers.

When will my account be debited?

Your account is debited immediately upon validation of your order.

Can I receive an invoice?

Yes, a compliant invoice is automatically generated and sent by email when your order is dispatched. It is also available in your customer account.

2. DELIVERY

What are the delivery timescales?

  • Metropolitan France: 3 to 10 working days
  • Corsica and Overseas territories: 7 to 15 working days
  • European Union: 5 to 12 working days

These timescales are given for information purposes from the date your order is validated. If delivery is delayed by more than 30 days, you may cancel your order and request a full refund.

What are the delivery charges?

Delivery is free across the entire shop. The delivery charge amount (0 €) is confirmed before you validate your order.

Good news: delivery is free, regardless of the amount of your order.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing:

  • A tracking number
  • A link to the carrier’s website to track your parcel in real time

You can also check the status of your order from your customer account.

What should I do if I’m not home at delivery?

The carrier will leave a delivery notice in your letter box. You will generally have 14 days to collect your parcel from the collection point or post office indicated.

Attention: After this period, the parcel will be returned to us and redelivery charges may be invoiced to you.

Do you deliver everywhere?

Yes, we deliver worldwide.

What should I do if my parcel is damaged upon receipt?

IMPORTANT: If your parcel is damaged, you MUST:

  1. Refuse the parcel AND/OR make precise reservations on the delivery note in the presence of the delivery person
  2. Contact us within 48 hours at [email protected] with photos of the damaged parcel and delivery note
  3. Send us a written claim to the carrier within 3 days by registered mail with acknowledgement of receipt (we will provide you with the address)

Without these steps, no refund or replacement can be made.

3. RIGHT OF WITHDRAWAL (14 DAYS)

Can I return an item?

Yes, absolutely. In accordance with the Consumer Code (articles L221-18 et seq.), you have 14 days to exercise your right of withdrawal without having to justify your reason.

How does the right of withdrawal work?

The withdrawal period expires 14 days after:

  • The day you or a third party designated by you (other than the carrier) receives the item
  • The day of receipt of the last item (in case of a multiple order with separate deliveries)

How do I exercise my right of withdrawal?

You must notify us of your decision to withdraw by email to:

Email: [email protected]

You may use the withdrawal form below or any other clear statement by email.

STANDARD WITHDRAWAL FORM:

To: [email protected]
Subject: Withdrawal of order no. [number]

Dear Sir/Madam,

I hereby notify you of my withdrawal from the contract for the sale of the following item:
- Ordered on: [date]
- Received on: [date]
- Order number: [number]
- Consumer name: [name]
- Consumer address: [address]

Yours faithfully,
[Name, first name]

Within what timescale must I return the product?

You must return the product within 14 days following notification of your decision to withdraw, to the following address:

Return address: GLOBAL CORP – 6 rue André Lalande, 91000 Évry-Courcouronnes, France

Who pays for return shipping?

Return shipping is FREE. We cover the return shipping costs under your right of withdrawal.

Tip: Return the product by registered mail with tracking to have proof of sending.

In what condition must the product be returned?

The product must be returned:

  • In its original packaging (not torn, not damaged)
  • In perfect condition (not used, not washed, not fitted)
  • Complete with all accessories, instructions and original labels

Important: You are responsible for any decrease in the value of the item resulting from handling other than that necessary to ascertain the nature, characteristics and proper functioning of the item. Normal testing handling is permitted.

When will I be reimbursed?

We will reimburse all payments received from you, including initial delivery costs (with the exception of any additional charges if you have chosen a more expensive delivery method than our standard delivery):

  • Within 14 days of the date we are informed of your decision to withdraw
  • OR upon receipt of the returned item (if earlier)

Reimbursement will be made using the same payment method as the original transaction, unless you agree otherwise.

Attention: We may defer reimbursement until we have received the item or until you have provided proof of despatch of the item.

Are there exceptions to the right of withdrawal?

The right of withdrawal cannot be exercised for:

  • Items made to the consumer’s specifications or clearly personalised
  • Items liable to deteriorate or become obsolete quickly
  • Items unsealed after delivery that cannot be returned for reasons of hygiene or health protection

For our standard items: the right of withdrawal applies fully.

4. LEGAL GUARANTEES

What guarantees do you benefit from?

All our products benefit from mandatory legal guarantees in France:

A) LEGAL GUARANTEE OF CONFORMITY (articles L217-4 to L217-14 of the Consumer Code)

Duration: 2 years from delivery of the item

The seller is required to deliver an item that conforms to the contract. The item must:

  • Be suitable for the normal use of a similar item
  • Match the description, type, quantity and quality
  • Have the qualities stated by the seller
  • Be in accordance with the specifications provided in the contract

Presumption of defect: A lack of conformity that appears within 24 months following delivery of the item is presumed to have existed at the time of delivery (you do not have to prove that the defect existed at receipt).

Your rights:

  • Repair or replacement of the item (your choice, unless one is impossible or disproportionate)
  • If repair/replacement impossible: price reduction or contract termination (refund)

Free of charge: Implementing the guarantee is free of charge (no labour, parts or transport costs).

B) LEGAL GUARANTEE AGAINST HIDDEN DEFECTS (articles 1641 to 1649 of the Civil Code)

The seller is required to guarantee the buyer against hidden defects rendering the item unfit for its intended use, or so reducing such use that the buyer would not have purchased it or would have paid less.

Deadline: Legal action within 2 years from discovery of the defect

Your rights:

  • Return the item and have the price refunded (redhibitory action)
  • Keep the item and obtain a partial refund of the price (estimatory action)
  • Claim damages if the seller knew of the defects

Independence: This guarantee is independent of any commercial guarantee.

How do I claim the guarantee?

  1. Contact us by email at [email protected] or by phone on 09 73 41 08 93
  2. Describe the problem in detail
  3. Attach photos if possible
  4. Provide your order number and proof of purchase

We will advise you of the procedure to follow (product return, expert assessment, etc.).

What is the difference with a commercial guarantee?

A commercial guarantee is optional and may be offered by the manufacturer or seller, in addition to mandatory legal guarantees. It may provide different conditions (duration, arrangements).

Important: The commercial guarantee does not replace legal guarantees; it supplements them.

Currently, we do not offer an additional commercial guarantee, but you fully benefit from the legal guarantees described above.

5. AFTER-SALES SERVICE AND COMPLAINTS

How can I contact you if there is a problem?

You can contact us by:

  • Email: [email protected] (response within 48 working hours)
  • Phone: 09 73 41 08 93 (Monday to Friday, 9am-6pm)
  • Mail: GLOBAL CORP – 6 rue André Lalande, 91000 Évry-Courcouronnes

What should I do in case of dispute?

We are committed to handling any complaint as quickly as possible and finding a friendly solution.

1. Internal complaint

Please contact us by email as a priority at [email protected] with:

  • Your order number
  • Detailed description of the issue
  • Photos if necessary
  • Your complete contact details

We are committed to responding to you within 48 working hours.

2. Consumer Mediation

In accordance with articles L.611-1 and following and R.612-1 and following of the Consumer Code, we offer a consumer mediation scheme.

In the event of an unresolved dispute: You may free of charge resort to the consumer mediator:

Mediator: CM2C – Centre de Médiation de la Consommation de Conciliateurs de Justice

  • Email: [email protected]
  • Address: 14 rue Saint Jean, 75017 Paris
  • Website: https://www.cm2c.net

Conditions: Recourse to the mediator is only possible after having attempted to resolve the dispute directly with our customer service.

3. European Online Dispute Resolution Platform

In accordance with EU Regulation No 524/2013, you may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/

6. SECURITY AND PAYMENT

Is my payment secure?

Absolutely. All payments are processed by PCI-DSS certified platforms (payment card industry security standard).

We never have access to your full banking details: these are transmitted directly encrypted to our authorised payment service providers.

Security technologies used:

  • 256-bit SSL/TLS encryption
  • 3D Secure protocol for bank cards
  • Tokenisation of banking data

What should I do in case of fraudulent payment?

If you notice a fraudulent payment on your account:

  1. Contact your bank immediately to lodge a dispute
  2. Inform us at [email protected]
  3. File a complaint with the competent authorities

We will fully cooperate with your bank and the authorities to resolve the issue.

7. PRACTICAL QUESTIONS

Can I modify my order after validation?

Once the order is validated, it is generally not possible to modify it as the preparation process begins quickly.

However, contact us immediately at [email protected]: if the order has not yet been shipped, we will do our best to take your modification into account.

Can I cancel my order?

  • Before shipment: Contact us immediately. If the order has not yet been shipped, we will proceed with the cancellation and full refund.
  • After shipment: You may exercise your right of withdrawal (14 days) according to the terms described above.

How do I create a customer account?

A customer account allows you to:

  • Track your orders in real time
  • Access your order history
  • Save your delivery addresses
  • Manage your invoices

To create an account: click on “My Account” and follow the instructions. It is free and without obligation.

Do you offer a loyalty programme?

Currently, we do not offer a loyalty programme, but we regularly reward our loyal customers with exclusive offers sent by email.

Can I give a product as a gift?

Yes, you can:

  • Indicate a delivery address different from the billing address
  • Add a personalised message (if option available)
  • Request an invoice without price (contact us)

Note: The right of withdrawal belongs to the buyer, not the recipient of the gift.

8. ADDITIONAL INFORMATION

How do I care for my shoes?

Specific care instructions may be indicated on the product sheet for each item. In general:

  • Clean regularly with a soft cloth slightly dampened
  • Leave to air dry, away from direct heat sources
  • Use a care product suited to the material (textile, faux leather, synthetic suede…)
  • Avoid machine washing unless otherwise indicated on the product sheet

Do the colours match the photos exactly?

We do everything we can to ensure that photos are true to life. However, colours may vary slightly depending on:

  • Your screen (calibration, brightness)
  • Lighting conditions
  • The manufacturing process (natural variations)

In case of major doubt about the colour after receipt, your 14-day right of withdrawal applies.

Are sizes reliable?

The sizes indicated correspond to European standards. As the fit may vary slightly depending on the models, do not hesitate to consult the size guide on the product sheet or contact us before your purchase. In case of doubt after receipt, your 14-day right of withdrawal applies.

Do you deliver to collection points?

Depending on products and destinations, delivery to a collection point may be offered during your order. If available, this option will appear when you choose your delivery method.